We want you to buy with confidence. This policy explains exactly when you get your money back, and what happens if something is wrong with your report.
Before we start work
Cancel any time before we begin and you get a full refund, no questions asked. Email info@xrlp.digital with your order number.
After we start but before delivery
We refund the fee less the work already done, assessed honestly against the stage reached. We will show you what has been done.
After delivery
Because each report is a bespoke professional deliverable prepared for your specific project, we cannot refund it once delivered. What you get instead:
- Two rounds of revisions within 30 days.
- If the report does not cover what the service page said it covers, we correct it at no cost.
- If we cannot correct it, we refund you in full.
If your authority rejects the report
Tell us within 6 months. If the rejection is due to an error or omission on our part, we revise it free of charge. If it is because the authority requires something outside the scope you bought — most often measured survey data — we will say so plainly, and you pay only the difference in price, not a new fee.
If we cannot do the job
If after reviewing your brief we decide the project is outside our competence or scope, we cancel and refund in full within 5 working days, and we tell you why.
Your legal rights if you are a consumer
If you are buying as a consumer rather than for a business, you may have a statutory right to cancel — in the UK, a 14-day right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and comparable rights elsewhere.
Because our reports are usually needed quickly, we ask you at checkout to confirm that you want us to start work immediately. If you then cancel within the cancellation period, you pay a proportionate amount for the work already carried out. Once the report has been fully delivered, having asked us to start immediately, the right to cancel ends.
These rights are in addition to everything above. Nothing in our terms reduces them.
How refunds are paid
To your original payment method, within 5–10 working days of approval. We will email you when the refund is issued.
Chargebacks
Please contact us first. We will almost always resolve it faster than your bank will.
Contact
Email info@xrlp.digital or call +1 307 357 9190, Monday to Friday 09:00–17:30 UK time.